Questions, answered
before you ask.

No. Every Netrun project is fixed-price and clearly scoped before we start. You know exactly what you're paying and what you're getting before we begin — no surprise invoices, no scope creep.

It depends on the package. Every package includes design, development, and deployment. Higher-tier packages add lead capture systems, automation, CRM integration, and an AI chatbot. All packages include a defined number of revision rounds and a handoff call. See the Services page for full breakdowns.

Minor copy updates are included in the first 30 days after launch. Ongoing changes, additions, and updates are handled through your included System Care — it's built into every package from day one, not an add-on you have to think about later.

A standard Digital Foundation site takes 2–3 weeks from kickoff to launch. Projects with lead capture systems and automation typically run 3–5 weeks. We'll give you a specific timeline during your free consultation.

No. We work with businesses starting from scratch just as often as businesses replacing an existing site. If you have something live already, we'll review it during the consultation and tell you honestly whether it's worth rebuilding or just improving.

Small businesses across a wide range of industries — contractors, professional services, medical and wellness practices, HVAC, plumbing, retail, restaurants, and more. If you're a small business that needs a real website with the systems behind it, we're likely a fit. We work with businesses in the Inland Empire and remotely nationwide.

Not at all — we're based in the Inland Empire and love working with local businesses, but we work remotely with small businesses nationwide. If your business needs a serious website with integrated systems, location doesn't matter. Reach out and we'll see if it's a fit.

Most agencies hand you a website and walk away. We design the site and build the systems behind it — lead capture, AI, automation — so everything works together from day one. Every package includes System Care, so you're not left on your own after launch. We're also fully transparent on price: flat fees, no hourly billing, no surprise invoices.

Leads go into a CRM and trigger an automated confirmation email immediately. You get notified right away too. No lead sits waiting — the system responds the moment someone reaches out, day or night.

Yes. You own your website, your domain, your hosting account, and all your data. We don't lock you into proprietary platforms. If you ever want to move on, everything is yours to take with you.

For basic content — text, hours, prices — yes, we'll walk you through it during the handoff. For larger structural changes, most clients prefer to have us handle it through System Care. We'll set you up with whatever level of control makes sense for how your team operates.

It acts as a first-touch consultant on your website — engaging visitors, asking qualifying questions about their business and what they need, and capturing their contact info through a natural conversation. It doesn't just collect a name and email; it gathers context so your follow-up call is already informed.

For capturing and qualifying inbound leads, yes — it handles that 24/7 without anyone on your end lifting a finger. For complex scheduling, nuanced customer service, or anything requiring real judgment, no. Think of it as the best front-desk intake system you've ever had, not a replacement for your whole team.

We build on Anthropic's Claude — one of the most capable and safety-focused AI systems available. It's the same underlying technology used by leading enterprise companies, made accessible and practical for small businesses at a fixed price.

The AI chat consultant is built into the Lead Capture System (Package 02) and all higher-tier packages — it's part of the standard build, not an add-on you pay extra for. The Digital Foundation (Package 01) doesn't include AI chat by default, but you can add it. We don't believe in selling AI as a premium upsell — if it helps your business capture leads, it should just be in the package.

Yes — and you don't need a new website for it. Workflow Automation (Package 04) is a standalone service that plugs into your existing tools. Common examples: following up on quotes that went quiet, sending appointment reminders, routing new leads into your CRM, onboarding new clients with a sequence of emails. If you're doing any of those manually, we can automate them — starting at $600 per workflow.