Common Questions.

A managed IT services provider handles your company's IT infrastructure, support, and security on an ongoing basis for a flat monthly fee — instead of billing you hourly when something breaks. We proactively monitor your systems, handle helpdesk requests, manage your cloud environment, and keep your security posture current. Think of us as your outsourced IT department.

We're based in Corona/Eastvale, California and primarily serve businesses throughout the Inland Empire — including Riverside, San Bernardino, Ontario, Rancho Cucamonga, Chino, and surrounding cities. We also support Southern California clients outside the IE and can manage fully remote environments anywhere in the U.S.

We work with small and medium businesses, typically between 5 and 150 employees. Our sweet spot is companies that have outgrown break-fix IT or an in-house generalist but aren't large enough to need a full internal IT department. If you're somewhere in that range, we're probably a good fit.

We have particular depth in healthcare, legal, professional services, and retail — industries with specific compliance requirements and reliability expectations. That said, our core services apply to nearly any business. If you rely on technology to run your operations and need it to work consistently, we can help.

A few things. We're local to the Inland Empire, which matters for on-site response. We're small and direct — you get consistent people who know your environment, not a rotating support queue. And we offer AI automation and web development capabilities that most IT providers can't. If you want an IT partner that can also help modernize your operations and build the tools that make your business run smarter, that's a combination you won't find at most MSPs.

Response times depend on issue severity. Critical issues — systems down, security incidents, major outages — get immediate response around the clock. High-priority issues (significant impact on a team or workflow) are addressed within one hour during business hours. Standard requests and low-priority items are handled within four hours. We document our SLAs upfront so you know exactly what to expect.

Yes, for critical and emergency issues. We monitor your systems around the clock and respond to high-severity alerts outside business hours. For general helpdesk requests, our standard support hours are Monday through Friday. After-hours coverage for non-critical issues can be arranged for businesses that need it.

Yes. For clients in the Inland Empire, we provide on-site support as part of our managed services engagement. The majority of issues are resolved remotely, but when hands-on work is needed — hardware replacement, network deployment, new user setup — we come to you. For clients outside the IE, we handle most issues remotely and coordinate with local vendors when on-site work is required.

Through our helpdesk portal, email, or phone — whichever is easiest for your team. Every request gets a ticket number, assigned priority, and a response SLA. You can track status in real time and your team never has to wonder if something was received.

Yes. We work with businesses across regulated industries and support both HIPAA and SOC 2 compliance requirements. For healthcare clients, we implement the required technical safeguards — encryption, access controls, audit logging, MFA — and sign Business Associate Agreements (BAAs). For service organizations pursuing SOC 2, we help establish and document the security controls, policies, and monitoring required for a successful audit. We also support other industry-specific frameworks as needed.

Every managed IT engagement includes endpoint protection (EDR/antivirus on all devices), email security filtering, multi-factor authentication enforcement, security patching, and threat monitoring. We also conduct periodic security reviews to identify gaps and keep your posture current as threats evolve. Security is not an upsell — it's built into the foundation of how we manage your environment.

We treat active security incidents as a critical priority with immediate response. Our process covers containment (isolating affected systems), investigation (determining scope and entry point), remediation (removing threats, patching vulnerabilities), and recovery (restoring clean systems and data from backups). We also help with any required breach notifications depending on your industry. Our goal is to minimize damage and get you back operational as fast as possible.

Yes — and we test it. We implement automated local and cloud backups with defined recovery time objectives (RTOs) and recovery point objectives (RPOs) for your specific business needs. Backups that are never tested are backups that fail when you need them. We run scheduled recovery drills so you actually know your data is recoverable before you ever need to find out the hard way.

Yes — Microsoft 365 is the core of most of the environments we manage. We handle tenant administration, user provisioning, license management, Exchange/Outlook, Teams, SharePoint, OneDrive, and Entra ID (formerly Azure Active Directory). Whether you're already on 365 or migrating to it, we manage the full lifecycle so you don't have to.

Yes. We handle full migrations from Google Workspace, on-premise Exchange, and other legacy email systems to Microsoft 365. We plan migrations to minimize downtime — typically running cutover or staged migrations depending on your organization size — and handle all the technical work so your team wakes up on day one with a working inbox and minimal disruption.

Yes. Microsoft 365 and Azure are our primary platforms, but we also work with AWS, Google Cloud, and hybrid environments. Many clients run a combination — Microsoft 365 for email and collaboration, AWS or Azure for infrastructure. We manage whichever combination makes sense for your business rather than pushing you toward a single vendor.

We use an AI-backed platform purpose-built for managed IT — combining real-time endpoint monitoring, automated patch management, AI-assisted technicians, and autonomous issue resolution. Many routine problems are detected and resolved before a ticket is ever created. This means faster resolution times, fewer user-facing disruptions, and a team of technicians who can focus on the complex work that actually needs human expertise. We don't name the specific platform publicly, but we're happy to walk you through what it means for your day-to-day IT experience during a discovery call.

Yes — AI and workflow automation is one of our differentiating capabilities. We build automations for new employee onboarding, software provisioning, approval workflows, helpdesk ticket routing, reporting, and system integrations using platforms like n8n and Make.com. If your team is doing the same task manually every week, there's a good chance we can automate it. This is something most MSPs don't offer — we do, as part of the same managed IT engagement.

We typically work on annual agreements, which allows us to plan resources and invest properly in your environment from day one. We're not interested in locking clients into services they don't value — if things aren't working, we'll have that conversation directly. Month-to-month arrangements may be available depending on the engagement scope; we'll discuss what makes sense during the discovery process.

We start with a free IT assessment — a thorough audit of your current environment covering devices, software, network, security posture, and any existing issues. From there, we build an onboarding plan, deploy our monitoring and management tools, document your environment, and get your team set up with the helpdesk. Most clients are fully onboarded within two to three weeks. You'll have a clear picture of your IT from day one.

Fill out the contact form or reach us at hello@netruntechnologies.com. We'll schedule a free 30-minute discovery call, learn about your business and current IT situation, and follow up with an assessment plan and proposal. No commitment required — and no pitch deck. Just a conversation about whether we're the right fit.