FAQ

Common Questions.

Everything you need to know before we start building.

General
01What exactly is a "Next Gen Agency"? +
Most agencies still build websites the old way — a designer hands off to a developer, the developer hands off to you, and nothing talks to anything. We operate differently. Every project we deliver combines human-led strategy and design with AI-powered automation built directly into the product. Your site doesn't just look modern — it thinks, routes leads, answers questions, and runs workflows without anyone on your team lifting a finger. That's what next-gen means to us.
02What industries do you serve? +
We work with automotive dealerships, retail storefronts, professional service firms, restaurants, cafes, and other SMBs. If you're a small or medium business that needs a high-performance digital presence, we're interested in the conversation.
03What makes you different from a traditional agency? +
A few things. First, we're small and direct — no account managers, no layers of process. You talk to the people actually building your product. Second, we build custom only — no templates. Third, AI isn't an add-on for us, it's how we build by default. Every project gets automation baked in from the start. And fourth, we're accountable. If something isn't right, you hear from us the same day.
04Where are you based? Do you work remotely? +
We're based in Corona/Eastvale, California (Inland Empire). We work with clients across the country — most projects are fully remote. If you're local and want to meet in person, we're available for that too.
05How long does a typical project take? +
It depends on scope. A landing page is typically 4–6 weeks. A full custom site runs 8–12 weeks. E-commerce with integrations, 12–16 weeks. After discovery, you'll have a clear timeline with milestones before anything gets built.
Services & Scope
06What's included in a website build? +
Discovery, design, responsive development, CMS setup (if needed), testing, speed optimization, and launch. We also handle hosting setup, DNS, SSL certificates, Google Analytics, and 3 months of post-launch support. For most projects, AI automation is included by default.
07Do you work with existing sites or only new builds? +
Both. We can audit and optimize your existing site, or rebuild it from scratch. Sometimes a rebuild is the better investment — we'll be upfront about which makes sense after we've looked at what you have.
08Can you integrate with our existing tools? +
Yes. CRM, booking systems, email platforms, payment processors, accounting software — we integrate with everything that has an API. If you're already using HubSpot, Salesforce, Calendly, QuickBooks, or anything else, we'll plug it in.
09Do you offer e-commerce? +
Yes. Shopify for speed and ease. WooCommerce for flexibility. Custom builds for complex requirements. Full setup from product catalog to checkout to post-purchase automation — including AI-powered product recommendations and abandoned cart recovery.
AI & Automation
10How does AI + human collaboration work in your process? +
Our team handles strategy, design, and the decisions that require judgment and creativity. AI handles the repetitive, high-volume work — qualifying leads, answering common questions, routing contacts, sending follow-ups, generating reports. The result is a system that feels personal to your customers but scales without adding headcount. Humans set the direction. AI keeps it running.
11What kind of AI systems do you build? +
AI chatbots for 24/7 customer support and lead qualification. Workflow automation that triggers actions across your tools. Lead scoring and routing. Appointment booking automation. Email and SMS follow-up sequences. Custom integrations with OpenAI, n8n, Make.com, and more.
12How does an AI chatbot actually help my business? +
It answers customer questions instantly, 24/7, without hiring support staff. It qualifies leads before they ever reach you. It books appointments, collects intake information, and hands off warm leads to your team at exactly the right moment. It never sleeps, never forgets your talking points, and gets smarter the longer it runs.
13What platforms do you use for automation? +
n8n and Make.com for low-code automation, custom Node.js workflows for complex logic, and direct API integrations with your tools. We choose the right platform for your specific needs — not the one that's easiest for us.
Pricing & Process
14How is pricing structured? +
We offer three tiers: Starter ($2,500) for landing pages and basic SEO, Growth ($5,500) for full custom sites with AI chatbot included, and Scale ($9,500+) for full platforms with automation, integrations, and ongoing support. Every project starts with a free discovery call — no commitment required.
15Do you offer payment plans? +
Yes. For projects over $5,000, we typically structure payments as 50% upfront and 50% on delivery. For larger engagements, we can discuss milestone-based payment schedules. We work with you to make the investment manageable.
16What do I need to provide to get started? +
Your business info, brand assets if you have them (logo, colors, fonts), existing content (copy, images, videos), and a clear description of what you need. If you don't have everything ready, that's fine — part of the discovery process is helping you figure out what you need and what we can build or source for you.
17How do I get a quote? +
Fill out the contact form or email us at hello@netruntechnologies.com. Tell us what you're building. We'll schedule a 30-minute discovery call — free, no pitch — and follow up with a formal proposal within 48 hours.