// Managed Services //

Proactive User Support

User & Help Desk Support

Our helpdesk provides fast, friendly, and expert support with 24/7 AI monitoring and ticket triage, ensuring prompt issue resolution to keep your team productive. Some features include:

24/7/365  AI Monitoring
Rapid Ticket Triage
Expert Technical Support
Multi-channel Access
Competative Service Plans
Detailed Reporting
Multi-channel Access
Seamless Escalation Process
The Netrun AI Advantage

Netrun Technologies: AI predicts issues (e.g., hardware failures, network congestion) using machine learning, preventing disruptions before they occur.
Non-AI MSP: Relies on reactive troubleshooting, leading to longer downtimes and higher costs for clients.
Impact: Netrun Technologies reduces downtime by up to 30%, enhancing client productivity.

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// Frequently asked questions //

Have a question?

We welcome all questions. Below are just a few of the FAQ's. Feel free to reach out to find out more about our service that tailor to your business needs.

01/

What type of IT services do you provide?

We offer comprehensive IT solutions, including AI-powered IT management, cloud solutions, network support, cybersecurity, and helpdesk services, tailored to your business needs.

02/

What makes your MSP different from others?

We stand out with AI-driven innovation, personalized consulting, scalable cloud expertise, and a client-centric approach, delivering proactive solutions to drive your success.

03/

What areas do you serve?

Currently we serve the Southern California region, with an emphasis on the counties of Riverside, Orange, and San Bernardino.

04/

How does your onboarding process work?

Our simple four-step onboarding includes a discovery call, system assessment, customized setup plan, and seamless go-live with ongoing support for immediate results.

05/

How does your AI-powered IT ensure data security?

Our AI-driven solutions use advanced threat detection and real-time monitoring to proactively identify and neutralize risks, safeguarding your data with robust encryption and compliance protocols.

06/

Will AI replace human support in your services?

No, our AI enhances human expertise by automating routine tasks, allowing our skilled technicians to focus on personalized consulting and complex issue resolution for better service.

07/

How do you address AI-related privacy concerns?

We prioritize privacy with strict data handling policies, transparent AI usage, and compliance with regulations like GDPR and HIPAA to protect your sensitive information.

08/

Can your AI solutions integrate with our current systems?

Yes, our AI-powered tools are designed for seamless integration with your current infrastructure, ensuring compatibility and minimal disruption during implementation.

09/

What if we're hesitant about adopting AI technology?

We offer tailored consultations to address concerns, demonstrating how our AI solutions drive efficiency and security, with scalable options to ease your transition at your pace.